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Terms and Conditions

The Lab Clinic
Website: www.thelabnz.com

Thank you for choosing The Lab Clinic. To ensure clarity and mutual understanding, the following terms and conditions apply to all treatments, consultations, and appointments. By booking with us, you agree to the terms outlined below.

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1. Definitions

• “The Lab Clinic,” “we,” “our,” or “us” refers to the company and its authorised staff delivering services.

• “Client” or “you” refers to the individual receiving services or making a booking.

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2. Appointments, Cancellations & Rescheduling

2.1 To cancel or reschedule, please email us at info@thelabnz.com with at least 48 hours’ notice. This allows us to offer the slot to another client.

2.2 Changes made within the following timeframes will incur fees:

• Less than 24 hours’ notice or no-shows: Full service fee applies

• 24 to 48 hours’ notice: 50% of the service fee applies

2.3 We allow only one reschedule per appointment, provided sufficient notice is given (48 hours or more).
Rescheduling within 48 hours is considered late and will incur the same charges as cancellations.

2.4 An invoice will be issued for any applicable cancellation or rescheduling fees, with payment due within 7 working days. Overdue accounts may be referred to a debt collection agency, and additional fees may apply.

2.5 Late arrivals may result in reduced treatment time or forfeiture of the appointment.

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3. Payments & Packages

3.1 All treatment prices are listed on our website and may be updated without notice.

3.2 A non-refundable deposit may be required to secure your booking. Deposits are not redeemable for cash and will be forfeited for late cancellations or no-shows.

3.3 Once a treatment has been performed, no refunds will be issued, unless required by law.

3.4 Packages must be paid in full prior to the first session and used within 2 years of purchase. Packages are non-refundable and non-transferable.

3.5 We accept major credit cards (Visa, MasterCard, etc.). A 2% surcharge applies to credit card payments.

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4. Treatment Conditions

4.1 Some treatments may be accompanied by additional information or disclaimers from product manufacturers. It is your responsibility to review and understand these before proceeding.

4.2 You must inform us of any relevant medical conditions, allergies, or medications. We are not liable for adverse reactions resulting from undisclosed information.

4.3 Results vary between individuals. We do not guarantee specific outcomes from any treatment or product used.

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5. CCTV and Clinic Surveillance

5.1 To support safety and accountability, CCTV cameras operate in all treatment rooms and throughout the clinic premises.

5.2 Recordings are securely stored and may be reviewed for quality assurance, clinical verification, dispute resolution, or staff protection purposes. Footage is accessed only by authorised personnel.

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6. Photography & Marketing Consent

6.1 We may request your permission to take photographs for treatment tracking or promotional purposes.

6.2 No images that personally identify you will be used publicly without your written consent.

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7. Privacy

7.1 We may collect your personal information (such as name, email, phone number) to manage bookings, send appointment reminders, or provide clinic updates.

7.2 You may opt out of receiving promotional material at any time by contacting us.

7.3 You have the right to access or request corrections to your personal information held by us.

For more details, please see our full Privacy Policy.

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8. Complaints

8.1 If you are dissatisfied with your service, please contact us within 48 hours of your appointment.

8.2 We may ask to see you in person or request clear, date-stamped photos in order to assess your concern properly.

8.3 All complaints are handled seriously and in accordance with professional and legal standards.