Privacy Policy

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At The Lab Clinic, we are committed to maintaining the privacy and protection of your personal information.

This Privacy Policy explains how we collect, store, use, and share your information, and outlines your rights and our responsibilities under the Privacy Act 2020 (New Zealand).

1. What We Collect

We may collect personal information from you when you:

Visit our clinic for consultations or treatments
Book appointments, fill out consent forms, or communicate with us via phone, email, social media, or our website
Participate in promotional activities or complete surveys
Apply for employment or business opportunities with us

This may include:

Your name, contact details, gender, and date of birth
Medical history, treatment notes, and skin-related concerns
Before-and-after photographs (with consent)
Payment information for services or products
Referrals or clinical notes from other healthcare providers (where applicable)

2. CCTV Surveillance

To maintain a safe and secure environment, CCTV cameras operate within all treatment rooms and throughout our clinic premises. These recordings:

Support the safety and wellbeing of both clients and clinicians
Assist in the accurate documentation of care
Are stored securely and accessed only by authorised personnel
May be reviewed in the event of an incident, complaint, or clinical query

By entering the premises and receiving treatment, you consent to this surveillance for the purposes outlined above.

3. Why We Collect Your Information

We use personal information to:

Deliver personalised care and suitable treatment options
Monitor clinical progress and maintain accurate records
Respond to your enquiries and manage appointments
Process payments and issue receipts
Improve our services and internal processes
Share health or safety-related information with relevant parties (if required)

We may also use anonymised or aggregated information for staff training, service reviews, or reporting purposes.

4. Use of Cookies and Website Data

When you visit our website, we may automatically collect technical data including your IP address, browser type, and browsing behaviour using cookies or tracking tools. This helps us:

Understand how users engage with our site
Improve the user experience
Provide tailored content

You can disable cookies via your browser settings, though this may affect website performance.

5. How We Store and Protect Your Information

We take data security seriously. Your information is stored in secure systems with restricted access, and we follow best practices to prevent unauthorised use, loss, or disclosure.

This includes:

Encryption, password protection, and secure servers (including those hosted by trusted third parties)
Physical and digital access controls
Routine reviews of data protection procedures

Please note that while we take all reasonable precautions, no system is 100% secure, especially during electronic transmission.

6. Marketing and Communications

By providing your contact information, you agree to receive updates, offers, appointment reminders, and clinic news from The Lab Clinic via email, SMS, phone, or mail.

You can opt out of marketing communications at any time by contacting us at info@thelabnz.com. We will update your preferences promptly.

7. Who We Share Information With

Your personal information may be disclosed to:

Our internal clinical team and authorised staff
IT providers, booking systems, payment processors, or other vendors who support our operations
Medical professionals involved in your care (if authorised)
Regulatory bodies or authorities if required by law
Insurers or legal advisors in relation to incidents or disputes

We do not sell your personal information to third parties.

8. Your Rights and Access

You have the right to:

Access the personal information we hold about you
Request corrections to ensure accuracy
Withdraw consent for certain uses of your data

To make a request, please email info@thelabnz.com. We will respond within a reasonable timeframe and in line with applicable laws.

9. External Websites

Our website may contain links to third-party websites. We are not responsible for the content or privacy policies of these external sites. Please review their terms before providing any personal information.

10. Concerns or Complaints

If you believe your privacy has been breached or wish to raise a concern, contact us at info@thelabnz.com. Please include as much detail as possible so we can investigate thoroughly.

We take all concerns seriously and aim to resolve them fairly and promptly in accordance with our obligations under the Privacy Act.

11. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements.

The most recent version will always be available on our website: www.thelabnz.com.