Privacy Policy

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At The Lab Clinic, we are committed to maintaining the privacy and protection of your personal information.

This Privacy Policy explains how we collect, use, store and disclose personal and health information in accordance with the Privacy Act 2020 and the Health Information Privacy Code 2020.

1. What We Collect

This may include:

Visit our clinic for consultations or treatments
Book appointments, fill out consent forms, or communicate with us via phone, email, social media, or our website
Participate in promotional activities or complete surveys
Apply for employment or business opportunities with us

This may include:

• Your full legal name, contact details, address and date of birth
• NHI number, where available
• Medical history, medications, allergies and relevant health conditions
• Treatment history, clinical notes and test results
• Before-and-after or clinical photographs, where appropriate
• Payment and transaction information
• Relevant health information obtained from healthcare providers or authorised health information systems, where appropriate

2. CCTV Surveillance

CCTV operates in designated areas of the clinic, including treatment rooms, for safety, security and quality assurance purposes.

These recordings:

Support the safety and wellbeing of both clients and clinicians
Assist in the accurate documentation of care
Are stored securely and accessed only by authorised personnel
May be reviewed in the event of an incident, complaint, or clinical query

By entering the premises and receiving treatment, you consent to this surveillance for the purposes outlined above.

3. Why We Collect Your Information

We collect and use personal and health information to:

• Verify your identity and maintain accurate patient records
• Assess your suitability for treatments and provide clinical care
• Review relevant medical history, medications and health information where clinically appropriate
• Arrange, perform and review investigations, including laboratory testing where applicable
• Monitor treatment progress and outcomes
• Manage appointments and communicate with you about your care
• Process payments and maintain appropriate administrative records
• Meet our legal, regulatory and professional obligations

4. Collection of Health Information from Other Sources

Where reasonably necessary for your care, we may collect relevant health information from other healthcare providers, laboratories, or authorised health information systems. This may include information associated with your NHI number, medical history, medications, test results or other information relevant to your care.

Where required, we will take reasonable steps to inform you of such collection in accordance with the Health Information Privacy Code 2020.

5. Use of Cookies and Website Data

When you visit our website, we may automatically collect technical data including your IP address, browser type, and browsing behaviour using cookies or tracking tools. This helps us:

Understand how users engage with our site
Improve the user experience
Provide tailored content

You can disable cookies via your browser settings, though this may affect website performance.

6. How We Store and Protect Your Information

We take data security seriously. Your information is stored in secure systems with restricted access, and we follow best practices to prevent unauthorised use, loss, or disclosure.

This includes:

Encryption, password protection, and secure servers (including those hosted by trusted third parties)
Physical and digital access controls
Routine reviews of data protection procedures

Please note that while we take all reasonable precautions, no system is 100% secure, especially during electronic transmission.

7. Marketing and Communications

We may use your contact details to send appointment confirmations, reminders and other communications relating to your care or appointments. Marketing and promotional communications will only be sent where permitted, and you may unsubscribe at any time.

8. Who We Share Information With

Your personal information may be disclosed to:

Our internal clinical team and authorised staff
IT providers, booking systems, payment processors, or other vendors who support our operations
Medical professionals involved in your care (if authorised)
Regulatory bodies or authorities if required by law
Insurers or legal advisors in relation to incidents or disputes

We do not sell your personal information to third parties.

9. Your Rights and Access

You have the right to:

Access the personal information we hold about you
Request corrections to ensure accuracy
Withdraw consent for certain uses of your data

To make a request, please email info@thelabnz.com. We will respond within a reasonable timeframe and in line with applicable laws.

10. External Websites

Our website may contain links to third-party websites. We are not responsible for the content or privacy policies of these external sites. Please review their terms before providing any personal information.

11. Concerns or Complaints

If you believe your privacy has been breached or wish to raise a concern, contact us at info@thelabnz.com. Please include as much detail as possible so we can investigate thoroughly.

We take all concerns seriously and aim to resolve them fairly and promptly in accordance with our obligations under the Privacy Act.

12. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements.

The most recent version will always be available on our website: www.thelabnz.com.