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Cancellation Policy

Cancellation & Rescheduling Policy To cancel or reschedule your appointment, please email us at info@thelabnz.com at least 48 hours in advance. Cancellation & Rescheduling Fees • 24–48 hours’ notice: 50% of the applicable service fee • Less than 24 hours’ notice or no-show: 100% of the applicable service fee Rescheduling We allow one reschedule per appointment, provided at least 48 hours’ notice is given. Rescheduling within 48 hours of the appointment is considered a late change and will incur the same fees outlined above. Repeated cancellations or rescheduling may result in full pre-payment being required for future appointments or the clinic declining future bookings. Payment of Fees An invoice will be issued for any applicable cancellation, rescheduling, or no-show fees and must be paid within 7 working days. Overdue accounts may be referred to a debt collection agency, and reasonable recovery costs may apply where permitted by law. Unexpected Circumstances We understand that unexpected circumstances can occur. If you would like us to consider your circumstances, please contact us at info@thelabnz.com. Any waiver or reduction of fees is at the clinic’s discretion, subject to applicable law. By booking an appointment with The Lab Clinic, you acknowledge that you have read and agree to this Cancellation & Rescheduling Policy.

Contact Details

• 3/3 Akoranga Drive, Northcote, Auckland, New Zealand